Contact us

We sell tickets for various events, including concerts, festivals, theater performances, sporting events, conferences, and more. Whether it's a local show or a major event, we aim to cater to diverse interests.

Simple! Just visit our website and click on the “Sign Up” button. You'll need to provide your phone number. Once you've submitted your information, you'll receive an OTP to help activate the account.

No, you do not need to create an account to purchase tickets. You can buy tickets as a guest. However, creating an account can make the process faster for future purchases and allow you to manage your tickets more easily.

We accept payments via Visa, MasterCard, and Mpesa.

To buy tickets, simply visit our website, select the event you’re interested in, choose your ticket type, and follow the checkout process. You can also use the USSD code *672*66#, select your event, and follow the checkout process.

It depends on the event. We however highly recommend that you purchase your tickets early as they may sell out.

For most events, no. However, some event organizers might limit the number of tickets you can purchase.

If you haven’t received your tickets, first check your spam or junk email folder. If they’re still missing, please contact our customer support team via +25411555000 with your order details, and we’ll assist you promptly.

Yes, ticket prices may vary based on demand. As the event date approaches or demand increases, prices can change or fluctuate. Book your tickets early to enjoy the best deals.

Ticket(s) cannot be canceled or refunded after purchase unless the event organizer has canceled the event.

You can find more information about an event by visiting its specific page on our website. You can also sign up for our newsletter or join our WhatsApp Channel to receive updates and get special discounts.

If an event is canceled or rescheduled, you will receive an email notification with details on how to proceed. For rescheduled events, your tickets will remain valid for the new date. If an event is canceled, you’ll be eligible for refund (terms & conditions apply).

Yes, you can transfer your ticket by simply forwarding the confirmation email to the person you wish to share it with.

You can reach our customer support by calling +254 115 555 000 or by emailing us at info@madfun.com.

Yes, we will be launching our new app soon, making it easier and more convenient for you to purchase tickets! Stay tuned for an exciting and user-friendly experience and mind-blowing offers!

You will receive your tickets via SMS and email shortly after your purchase. Make sure to check your inbox, as well as your spam or junk folder.

E-tickets are digital tickets sent to your email, allowing you to enter the event without a physical ticket. Simply show your e-ticket on your smartphone, and the unique scan code will be validated at the venue for admission.

NB: Do not share your QR Code after purchase.

You can sell tickets for a diverse range of online and physical events, theater productions, sports events, conferences and workshops, food and cultural festivals, art exhibitions, as well as private gatherings such as fundraisers, parties, and corporate events.

We provide you with access to monitor the ticket sales of your event through our platform in real-time. Additionally, we offer promotional support to help you market your event effectively, ensuring you reach your target audience. For more analysis of your event, kindly write to us through info@madfun.com.

Payment processing is handled securely through our platform. When a ticket is purchased, the payment is processed immediately and reflected in our database, allowing you to monitor sales in real-time.

We accept payments via Visa, MasterCard, and Mpesa.

Please click here to create your event. Once you have submitted the event, our team will review and publish it within 24 hours.

You will need to provide details such as the event name, date, time, location, description, and posters as per the dimensions provided. Additionally, you’ll specify the ticket types and pricing, and we’ll set up the different categories based on your input.

Yes, we provide several promotional tools to help you increase ticket sales. These include:

• Listing on our website, where your event will be featured prominently.
• Posts and videos on our Instagram page to engage our audience.

We have taken the necessary security measures to avoid online fraud, data breaches, and all other cybersecurity issues that may arise from interacting with our website and online transactions.

We are committed to protecting your data and ensuring compliance with relevant regulations like Kenya’s Data Protection Act. We have robust data privacy policies in place, which include:

• Data Minimization: We only collect the information necessary for processing transactions and improving user experience.
• User Consent: We obtain explicit consent from users for data collection and processing, providing clear options for opting in or out.
• Secure Data Storage: All personal information is stored securely, with access limited to authorized personnel only.
• Transparency: We provide clear information about how user data is collected, used, and shared in our privacy policy.

By adhering to these security measures and data privacy principles, we aim to build trust and provide a safe experience for our users.

Yes, you can sell tickets for events in different countries! Our platform supports international sales, allowing you to reach a global audience. Ensure you comply with local regulations or requirements for each country where you’re selling tickets.

When you book with us, you’re choosing a travel partner dedicated to creating exceptional, personalized experiences just for you. Our team of experts meticulously crafts bespoke itineraries that blend elegance with adventure, ensuring each detail is nothing short of perfection. With our exclusive access to local partners, we provide access to unique adventures that are hard to find elsewhere. Additionally, our devoted concierge service is always at your service, ready to anticipate your needs and elevate your journey. Let us transform your travel dreams into a lavish reality!

We offer personalized travel planning, including visa applications, accommodation bookings, transportation arrangements, itinerary creation, travel insurance, and experiences tailored to your preferences.

You can start by filling out our contact form, scheduling a consultation call, or emailing us your travel details. We’ll get back to you in the shortest time possible.

Our payment terms are as follows: a 50% deposit of the total amount is required to secure your booking. The remaining balance must be settled within 7 days prior to your travel date. If you have any questions or need further assistance, feel free to ask.

Absolutely! While we recommend early planning, we do assist with last-minute bookings.

Countries can change their requirements and travel advice on short notice, so kindly ensure you are up to date with the latest information. If you need assistance with your visa application, don't hesitate to contact us at +2547... or visit our homepage to fill out a form. We’ll get back to you as soon as possible.

Cancellation depends on the arrangement we have with the hotel. Make sure to consult us in the event you intend to cancel.

It’s highly recommended, especially for international travel. Travel insurance offers peace of mind by covering unexpected events like medical emergencies, trip cancellations, and lost luggage.

We offer a variety of family adventures worldwide. The minimum age for family trips varies by destination to ensure activities are suitable for each age group. More adventurous destinations often have higher minimum age requirements. Children's rates are available upon request.

No problem! Most dietary requirements, such as vegan and vegetarian meals, can be organized at hotels and lodges. However, the requests need to be communicated in advance.

Yes, we work within any realistic budget. Honest sharing of ideas and goals helps us immensely when making recommendations and suggested edits to your travel plans.

No, we do not charge a fee for our vacation planning service. For complex international itineraries requiring custom planning and significant collaboration with local partners, we may request a deposit to confirm your intent to travel and start the planning process. This deposit will be credited toward the reservations made on your behalf.

When you book with us, we will send your itinerary directly to your email. You'll have all the necessary information at your fingertips. If you have any questions or need assistance, please contact us at bookings@madfun.com.

Kenya has many parks and reserves to choose from, each unique in its own way. Where possible, we recommend combining two, three, or more parks to see a broad range of landscapes and animals. Contact us for customized experiences.

The price of a safari varies based on the type of experience you want. It is influenced by factors such as the number of days, your desired level of comfort, and whether you are traveling during the high or low season.